Terms of Use for the Tech Loop website

01 Overview

These terms apply when you use the Tech Loop website. By using it, you agree to them. If you do not agree, please do not use the site.

They govern the website only. A project or a repair is governed by the written quote or agreement we send you, and the summaries below are there to help you understand it. How we handle personal information is explained in the Privacy Policy.

02 Using this website

You may use the site for lawful purposes, to learn about our services and to contact us. Please do not:

• try to disrupt the site, probe it for weaknesses or gain access to anything you are not meant to reach;
• send spam, malicious code or anything unlawful through the contact form;
• use automated tools to copy the site at scale.

The information on this site is general. It describes what we do and how we work, and it is not a quote, an offer or advice about your particular device or project.

03 Quotes and approval

Every project and repair is quoted individually and in writing. This is the order things happen in:

1. You describe the project or the fault, by the contact form or by email.
2. We send a written quote. For repairs, the diagnosis and quote are free.
3. Work starts only once you approve the quote. Nothing is repaired before that.

Once you approve, the written quote or agreement we sent you sets out the scope, price and terms of that job. If it differs from the general descriptions on this site, the written document applies.

04 Studio projects

Website and app projects are agreed in writing before any paid work starts, with one fixed price rather than hourly billing. Scope, previews, revisions and handover are also handled in writing, so both sides have a record of what was agreed. The detail of each project, including payment terms, is in its written agreement.

05 Device repairs

These are the repair commitments we make. The written quote for your repair confirms how they apply to your device.

• Free diagnosis and quote. There is no charge to assess your device and quote the repair before any work starts.
• No fix, no fee. If we cannot repair the device, you do not pay for the repair.
• 90-day warranty. The parts we fit and our labour are covered for 90 days after the repair. The warranty covers the repair we carried out. It does not cover unrelated faults or new accidental or liquid damage.
• Case-by-case faults. Board-level faults, liquid damage and data recovery from failed drives are assessed case by case. Some devices are not worth repairing, and we will tell you so.

You can send a device to us by mail-in from anywhere, or bring it in by appointment. Drop-off details and packing and shipping instructions are sent when the repair is booked, and shipping arrangements are confirmed with your quote.

Back up your device before you send it or drop it off, whenever it still allows a backup. Our approach to data on your device is set out in the Privacy Policy.

06 Ownership and intellectual property

The text, design, graphics and code of this website belong to Tech Loop or its licensors. You may view the site and share its pages by link. Please do not copy, republish or sell its content without our written permission.

For studio projects, you own what we build for you: the design, the code or files, and the domain. The written agreement for the project describes this and any third-party material it includes.

07 Third-party trademarks

Tech Loop is an independent service provider. Apple, iPhone, MacBook, iMac and Mac are trademarks of Apple Inc. Samsung and Galaxy are trademarks of Samsung Electronics. Google and Pixel are trademarks of Google LLC. Windows is a trademark of Microsoft Corporation. Tech Loop is not affiliated with, authorised or endorsed by these companies.

We name these products only to say which devices we repair and which platforms we build for.

08 Links to other sites

This site may link to websites run by others. We do not control them and are not responsible for their content or how they handle your information. Check their terms and privacy policies before you rely on them.

09 No warranty on the website, and liability

We work to keep this website accurate and available, but we provide it as it is, without any promise that it will be error-free, uninterrupted or always up to date. This paragraph concerns the website only. The repair guarantees above and any written agreement are separate commitments.

To the extent the law allows, Tech Loop is not liable for indirect or consequential loss that arises from your use of the website or from relying on its general information. Nothing in these terms limits any right the law gives you that cannot be excluded or limited, and nothing limits liability that the law does not allow us to limit.

10 Governing law

These terms are governed by the laws of Canada that apply where Tech Loop operates. If any part of them is found to be unenforceable, the rest still applies.

11 Changes to these terms

We may update these terms from time to time. The current version is always on this page, with the date it was last changed at the top. A change applies from the date it is published, and it does not alter the written quote or agreement for work you have already approved.

12 Contact

Questions about these terms: email hello@techloop.ca. We reply within one business day. You can also use the contact page.